Concierge Services: What to Look For The position of a concierge is critical to the long-term profitability of a hotel. Their performance is crucial for a wonderful stay. By offering highly personalized services, concierges create unforgettable experiences that eventually enhance customer loyalty. Also, they can be considered hotel ambassadors, who promote it’s image and reputation. So, what are the attributes of the best concierge services? Here are some qualities of the best global concierge services. Openness
The Art of Mastering Services
A terrific experience begins by being accessible. As an individual, a concierge should be easy to approach and engage with. A warm and friendly reception invites people back to the guest house.
The Art of Mastering Services
Engagement This is the skill of interacting with others. It involves excellent communication skills, whether verbal or written or non-verbal, such as smiling, eye contact, and other ways to show openness. In addition, it means maintaining a professional appearance, taking into account your most old-fashioned guests. Judgement At the desk, a concierge will often receive vital personal information from guests. This sets the basis for dealings in the future, building trust with guests, as well as growing a reputation by developing that trust. Respect A concierge hasn’t got any recognized control over anybody. In order to use a strong network of suppliers and colleagues to help him/her assist guests, the concierge must show respect to all. They way they treat people is how they’ll be treated, and it will definitely help to be good to people. Generosity Guests will consider their hotel stay great when they believe they’ve gotten more than they bargained for. Placing chocolates on pillows can serve this purpose. Every concierge needs to be willing to do their best when serving guests. For instance, the basic need for a map is an ideal start to a long discussion, which is only limited by the concierge’s imagination. It’s also a good idea to be generous and appreciative of suppliers and colleagues. Openness You will usually find the world in the lobby of a hotel. Here, you’ll see people of different ages, colors, shapes and sizes, as well as hear people of different cultures talking in different languages. In this cosmopolitan setting, the concierge needs to appreciate cultural differences with tolerance and tact. Remember: service doesn’t discriminate. Patience A concierge should be ready to give the same instructions and directions to the nearest mall over and over, even to the same hotel guests sometimes. It might be the millionth time the concierge is asked the same question this year, but the guest could be asking for directions for the first time. While it’s can be difficult sometimes, not showing any impatience is part and parcel of being a concierge. Ability to maintain composure A concierge has to show composure during turbulent times. He or she should show they are in control of such situations, which will help calm down concerned guests.

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